Parish Life Limited t/a Premier Insurances specialise in the provision of Life Assurance and General Insurance services to consumers.

Authorised Status:Parish Life Limited t/a Premier Insurances is authorised in Ireland to provide insurance policies under the European Communities (Insurance Mediation) Regulations, 2005 (as amended).The Central Bank of Ireland holds registers of regulated firms.  You may contact the Central Bank on (01) 4104000 or alternatively visit their website on www.centralbank.ie   to verify our credentials.Parish Life Limited t/a Premier Insurances is a member of the Professional Insurance Brokers Association.

Regulatory Status:Parish Life Limited t/a Premier Insurances is regulated by the Central Bank of Ireland.  Our Central Bank reference number is 50918.Our firm is subject to the following Codes of conduct issued by the Central Bank of Ireland.  These codes offer protection to our clients and all of the Codes can be found on the Central Bank’s website www.centralbank.ie Consumer Protection Code 2012, Minimum Competency Code 2011, Fitness & Probity Standards.

Services:Our firm provides its services to our clients on a fair analysis basis.  “Fair analysis of the market” means that our firm provides its life, investment, pension and mortgage services on the basis of a sufficiently large number of contracts and product producers available on the market to enable our firm to make a recommendation, in accordance with professional criteria, regarding which contract would be adequate to meet our clients consumer’s needs.  When our firm provides non-life services to clients we provide these services on a limited analysis basis meaning that our firm provides non-life services on the basis of a limited number of contracts and product producers available on the market.Premier Insurances offer advice in relation to all aspects of life assurance products (Term Cover, Serious Illness and Permanent Health Insurance), and General Insurance (Motor/Commercial Motor, Household).  We also transmit orders on client’s behalf to any of the insurance undertakings or product producers from whom the Company hold letters of appointment.  A list of all such entities is contained elsewhere in these Terms of Business.

Conflict of interest:It is the policy of Premier Insurances to avoid a conflict of interest when providing services to clients.  Where an unavoidable conflict arises we will advise you of this in writing before providing any business services.  If you have not been made aware of any such conflict you may assume that none arises.

Complaints Procedure:Premier Insurances has in place a written procedure for the handling of complaints.  This procedure ensures that all complaints are recorded and acknowledged within 5 business days.  All complaints are fully investigated and the complainant updated at intervals of not greater than 20 business days.  We will attempt to investigate and resolve a compliant within 40 business days.All complaints should be directed in writing to Complaints Officer, Premier Insurances. In the event that a client remains dissatisfied with the handling of and/or response to a complaint they may refer the matter to The Financial Services Ombudsman.

Consumer Protection:Premier Insurances is a member of the Investor Compensation Scheme established under the Investor Compensation Act 1998.  The legislation provides for the establishment of a compensation scheme and to the payment in certain circumstances, of compensation to clients of firms covered by the Act.  However you should also be aware that a right to compensation would only arise where money or investment instruments held by this company on your behalf cannot be returned either for the time being or for the foreseeable future and where the client falls within the definition of eligible investor as contained in the Act.  In the event that a right to compensation is established, the amount payable is the lesser of 90% of the client’s loss, which is recognised as being eligible for compensation or €20,000.

Default Remedies:Premier Insurances actions in the event of default by the client are:Product providers are entitled to withdraw benefit or cover on default of any payments due under any products arranged for your benefit.  It is therefore critical to the guaranteed continuance of your insurance that your premium is paid in full.  Some insurers may include as a term of the insurance a settlement due date or in some cases a warranty under the terms of which the premium must be paid to them by a certain date.  We inform our clients of such requirements and the relevant date in good time to allow the payment terms to be met. Failure to comply with the terms of the warranty may mean that the insurers obligation under the policy will be terminated. We will automatically advise you of any payments outstanding on your policy and the consequences of failure to pay premiums.An outline of the action and remedies which the relevant product producers may take in the event of default by a client is included in the product producers policy document.

Remuneration Policy:

Life Assurance:Premier Insurances, in the case of life assurance where the firm is not in receipt of commission, may charge a service fee, agreed with clients, depending on complexity of the transaction, time spent and nature and extent of the transaction.  Our fees are charged as follows: Advisor fees:€200 per hour. Support Staff:€150 per hour. All fees are agreed with the client in advance.  We also offer all clients the option to pay in full for our services by means of a fee.

Non-Life Assurance:Premier Insurances is remunerated by commission on all non-life insurances and may in certain circumstances apply a brokerage charge. On Personal Line policies we may apply a charge of up to €100 and for Commercial Products we reserve the right to charge a fee of up to 100% of the premium quoted, this will include all mid- term adjustments and/or cancellations. When paying by credit or debit card, additional charges imposed by the Card Company are added to the amount of any payment, full details will be provided at the time of your transaction.

Your Duty of Disclosure:It is your responsibility to provide complete and accurate information for insures when arranging an insurance policy, throughout the life of that policy and when you are renewing it. It is important that you ensure that all information provided and all statements made on proposal forms, statement of facts, claim forms and other documents are, to your knowledge and belief, complete and accurate. Failure to disclose any material information to your insurers could invalidate your insurance cover and could mean that all or part of a claim will not be paid or your policy cancelled. If you have any doubt as to whether any information is material it should be disclosed.

Insurance Undertakings:The following are a list of insurance undertakings and product producers form which letters of appointments are held.Life Assurance Appointments Irish Life, New Ireland, Zurich, Royal London, Friends First, Aviva, April. Non Life Insurance Appointments AIG, Aiken Underwriting Agencies, Alan B Kidd, Arachsa, ARB, Aviva, AXA, Blue Insurance, Bump, Citynet, Catalpa, Corporate Underwriting, Covercentre, Dolmen, Finsure, Footprint, Frost, Gogan Insurances Ltd, Hickey Clarke & Langan, KBIS, Kenn Co, Liberty Insurance, O’Driscoll O’Neill, Optis, Patrona, Precision Underwriting, Prestige, RSA, Securus, Sertus,Tasker & Partners Ltd, Travelers, The Underwriting Exchange, Thomond Underwriting, Willis, Wrightway, Zurich

Effective date of Terms of business 11-11-2016